Customer Onboarding Specialist

Job Summary

To support a growing sales team, the full-time Customer Onboarding Specialist will deliver training, manage customer accounts for 30 days, and maximize platform usage remotely.

Key responsibilities

• Deliver best-in-class training to customers and prepare for efficient implementation
• Leverage software tools to conduct meaningful onboarding experiences and build excitement
• Provide customers with best practices and feedback to enhance their revenue and usage of the platform

Required qualifications

• 2+ years of experience in a customer-facing role
• Developed passion for the customer experience
• Comfortable working with various software platforms
• Adaptable with a proven ability to troubleshoot on the fly
• Bonus for experience with sales, customer success, or account management