Customer Onboarding Specialist

Job Summary

To support a growing onboarding team, the full-time Customer Onboarding Specialist will lead customer training sessions, create video walkthroughs, and guide clients through the implementation of a workplace management platform while working remotely during specified hours.

Key responsibilities

• Leading engaging customer training sessions and product walkthroughs
• Creating clear, customer-friendly video walkthroughs to explain setup steps and product workflows
• Guiding customers through implementation milestones and addressing their questions with clarity and urgency

Required qualifications

• Exceptional communication skills in written and spoken English
• Experience working directly with customers or clients
• Genuine curiosity about technology and SaaS products
• Strong organizational skills and ability to manage multiple priorities
• Motivation to help customers achieve meaningful outcomes