Customer Onboarding Specialist

Job Summary

Welcoming clients post-sale, the full-time remote Customer Onboarding Specialist will optimize client retention and service adoption by teaching clients how to effectively use Subsplash tools and ensuring a smooth onboarding experience.

Key responsibilities

• Curate tailored onboarding experiences for paid implementation clients, including consulting and graphic design
• Provide creative direction and solutions through various communication methods, including tickets, phone calls, and screen sharing
• Review client apps for quality assurance and troubleshoot complex issues to enhance the client experience

Required qualifications

• 2 years of customer service experience
• Experience using systems such as Zendesk, JIRA, Asana, and Google Apps
• Technical proficiency in building Subsplash apps and translating websites into SnapPages
• Strong writing skills and comfort with phone communication
• Basic coding knowledge is a plus