Customer Onboarding Specialist
Job Summary
Guiding new clients through the onboarding process, the full-time remote Customer Onboarding Specialist will manage product setup, accelerate Time to First Value, and enhance customer confidence across the PushPress product suite.
Key responsibilities
- Guide new clients through the setup of PushPress products, ensuring key configurations and integrations are completed
- Deliver onboarding support through one-on-one calls and chat, while tracking progress and addressing any blockers
- Collaborate with cross-functional teams to improve onboarding materials and identify early churn signals
Required qualifications
- Two or more years of experience in SaaS onboarding, implementation, or client-facing roles
- Strong working knowledge of the PushPress product suite, including platform configuration and core workflows
- Experience delivering onboarding over video and live troubleshooting sessions
- Proven project management skills with the ability to manage multiple onboarding timelines
- Empathy and calm under pressure when supporting customers during onboarding
Complete Job Description
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