Customer Onboarding Specialist

Job Summary

Owning the client onboarding journey, the full-time Customer Onboarding Specialist will ensure new customers transition smoothly from sale to site launch while providing ongoing support for existing clients in a remote environment.

Key Responsibilities

• Manage the onboarding experience for new clients, ensuring timely progress and communication throughout the process
• Act as the primary point of contact for existing clients, facilitating account changes and providing support for website launches
• Promote platform adoption by connecting clients with training resources and addressing any concerns that may arise

Required Qualifications

• High school diploma or GED
• 1-3+ years of experience in customer support, project coordination, or customer success within a SaaS environment
• Proven ability to manage multiple projects simultaneously with strong organizational skills
• Excellent written communication skills with an engaging and professional style
• Experience working remotely or with distributed teams is preferred