Customer Onboarding Support Expert

Job Summary

A company is looking for a Customer Onboarding and Support Expert.

Key Responsibilities

• Guide new clients through onboarding and training, including personalized setup sessions and tailored success plans
• Represent the voice of the customer in discussions to improve the client experience
• Monitor customer usage, provide targeted outreach, and create training materials aligned with customer needs

Required Qualifications

• 3+ years in Customer Onboarding, Implementation, or Customer Support in a SaaS environment
• Experience using Time To Pet (strongly preferred)
• Proven ability to manage multiple client relationships and projects
• Experience creating help documentation or training materials
• Self-starter who can work independently in a remote environment