Customer Onboarding Team Manager

Job Summary

A company is looking for a Team Manager, Customer Onboarding.

Key Responsibilities

• Lead and mentor a team of Customer Onboarding Managers to enhance customer experiences and support their development
• Manage onboarding and everboarding processes for larger clients, ensuring tailored implementation and training
• Standardize workflows and track onboarding metrics to identify areas for improvement and streamline processes

Required Qualifications

• Experience in team leadership within customer onboarding or customer success in B2B SaaS environments
• Proven ability to develop and execute onboarding strategies at scale
• Familiarity with CRM systems and customer success analytics platforms
• Data-driven mindset with a focus on customer empathy and accountability
• Experience in service-based or small business B2B SaaS environments is a plus