Customer Operations Administrator

Job Summary

A company is looking for a Customer Operations Administrator to support service delivery and customer relations.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues
• Facilitate onboarding and training for new customers, ensuring a smooth transition to operational setup
• Manage customer communications, including newsletter content planning and distribution

Required Qualifications

• Bachelor's degree in business, operations management, or a related field, or equivalent work experience
• 2+ years of experience in customer service, project coordination, or operations in a data center or technology-driven environment
• Proficiency in project management software (e.g., Wrike, Smartsheet, Microsoft Project, or similar)
• Strong organizational and multitasking skills
• Familiarity with lease administration and compliance documentation is preferred