Customer Operations Analyst

Job Summary

A company is looking for a Customer Center Operations Analyst in the Life Insurance sector.

Key Responsibilities

• Lead and support process improvement initiatives across CX operations
• Document business requirements and conduct user-acceptance testing
• Collaborate with IT and business managers to resolve system issues and implement upgrades

Qualifications

• Bachelor's Degree in Business Administration, Computer Science, Operations Management, or a related field; or equivalent industry experience
• 3 years in a similar operations or analytical role; financial services or life insurance/annuity experience preferred
• Minimum 1 year of experience in a research or data analysis role