Customer Operations Analyst

Job Summary

A company is looking for a Customer Operations Analyst to optimize systems and workflows in supply-side marketplace operations.

Key Responsibilities

• Own and administer core Customer Operations platforms and ensure system accuracy and connectivity
• Build and maintain dashboards for operational visibility, performance metrics, and customer health trends
• Design scalable workflows and automate processes to enhance operational efficiency and reduce manual tasks

Required Qualifications

• 2-4+ years of experience in Customer Operations or similar systems-heavy environments
• Hands-on experience configuring and administering Intercom in a production environment
• Experience with platforms such as HubSpot, Pendo, or Salesforce
• Strong analytical skills with proficiency in Excel or Google Sheets; SQL or BI tooling experience is a plus
• Ability to translate complex operational data into actionable insights