Customer Operations Analyst

Job Summary

A company is looking for a Customer Operations Analyst to optimize customer support operations through data analysis and operational efficiency.

Key Responsibilities

• Build and maintain contact forecasts and staffing plans across teams
• Analyze customer support data to identify trends and opportunities for efficiency
• Collaborate with cross-functional teams to align planning and improve operational processes

Required Qualifications

• 3-6 years of experience in operations, analytics, customer support, or workforce management
• Strong analytical skills with proficiency in Excel/Google Sheets; SQL experience is a plus
• Understanding of customer support operations and key performance metrics
• Ability to translate data into actionable recommendations
• Interest in expanding into operations strategy or program management