Customer Operations Analyst

Job Summary

To maximize customer results on the platform, the full-time remote Customer Operations Analyst will manage candidate pipelines, monitor product adoption, and support customer success initiatives while collaborating with recruitment teams.

Key responsibilities

• Build and manage candidate pipelines to attract the right volume and mix of candidates for accounts
• Monitor data on customer product adoption and utilize insights to solve problems and inform decision-making
• Collaborate with Customer Success Managers to ensure strong ROI for customers and assist with ad hoc requests

Required qualifications

• 0-3 years of experience in an analytical, operational, or customer-focused role
• Proficiency in data analysis and comfortable working with spreadsheets; experience with SQL or analytics tools is a plus
• Strong attention to detail and ability to manage complex workflows and maintain accurate data
• Self-starter with a proactive approach to identifying challenges and implementing solutions
• Curiosity about technology, data, and recruiting, with strong communication skills for cross-team collaboration