Customer Operations Associate

Job Summary

A company is looking for a Customer Operations Associate to support clients in implementing and managing healthcare benefits.

Key Responsibilities

• Deliver a standout client experience with empathy and clarity
• Guide clients during onboarding to ensure timely and effective program management
• Address questions and resolve issues related to benefit administration and compliance

Required Qualifications

• Bachelor's degree or equivalent work experience
• Familiarity with individual Coverage HRAs and their regulatory requirements
• Minimum of 2 years in customer service or operations
• Strong collaboration skills, especially in complex situations
• Passion for healthcare and commitment to accessible care for all