Customer Operations Associate

Job Summary

As a full-time Customer Operations Associate working remotely from Serbia, the candidate will maintain accurate client, policy, and billing records, manage client requests through a ticketing system, and support day-to-day insurance operations in a fast-growing insurtech environment.

Key responsibilities

• Maintain accurate client, policy, and billing records within Coverdash's Admin (AMS) system
• Manage and resolve client-related requests through Coverdash's ticketing system
• Support policy lifecycle activities including applications, endorsements, renewals, and cancellations

Required qualifications

• 1-3 years of experience in operations, customer support, or administrative roles
• Strong attention to detail with a high level of data accuracy
• Excellent English communication skills (written and spoken)
• Comfortable working across multiple systems, tools, and online platforms
• Highly organized with the ability to manage multiple tasks and priorities