Customer Operations Associate

Job Summary

Maximizing customer results on the platform, the full-time remote Customer Operations Associate will manage candidate pipelines, monitor product adoption, and support customer success initiatives while collaborating closely with recruitment teams.

Key responsibilities

• Build and manage candidate pipelines to ensure effective candidate delivery for accounts
• Monitor customer product adoption and utilize data to drive decisions and solve customer problems
• Collaborate with Customer Success Managers to provide strong ROI and support ad hoc customer requests

Required qualifications

• 0-3 years of experience in an operational, administrative, or customer-facing role
• Strong work ethic with a self-starter mentality and attention to detail
• Proficiency in data management using Excel or Google Sheets; SQL exposure is a plus
• Experience managing projects from ideation to conclusion is a plus
• Genuine curiosity about the platform and a motivation to assist candidates in finding opportunities