Customer Operations Associate

Job Summary

Managing enterprise-level support and service activities for designated clients, the full-time remote Customer Operations Associate will ensure quality service delivery, develop client relationships, and coordinate the resolution of service incidents.

Key responsibilities:

• Oversee service scheduling and processing, ensuring timely communication and effective resolution of customer requests
• Act as the primary point of contact for clients, coordinating service delivery and escalating technical issues as necessary
• Collaborate with sales and support teams to demonstrate the value of services and identify opportunities for expanded support

Required qualifications:

• Associate Degree with 2+ years of experience in a customer service environment, or High School Diploma with 4+ years of experience
• Proficiency in Microsoft Office, including MS Outlook
• Experience with software for order entry and data management, such as SAP or Maximo, is desirable
• Strong analytical skills and excellent proficiency in Excel
• Ability to work effectively both independently and as part of a team