Customer Operations Engineer
Job Summary
Supporting a dynamic team, the full-time Customer Operations Engineer will design, implement, and manage on-premises and cloud-based solutions while providing expert technical support to various stakeholders in a remote environment.
Key responsibilities
- Provide real-time inbound/outbound support for installation, certification, and troubleshooting of products and services
- Collaborate with Project Managers and Support Leadership to install and support SDWAN services and equipment
- Create process documentation and training materials to facilitate ongoing learning and troubleshooting
Required qualifications
- Expert knowledge of SIP protocol and applications
- Experience with IP-related protocols such as OSPF, BGP, and MPLS
- Familiarity with Microsoft Teams and Cisco Webex integration with VoIP CPEs
- Experience in virtual cloud infrastructure, particularly VMWare Vsphere
- Proven ability to develop and document detailed lab test plans and reports
Complete Job Description
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