Customer Operations Lead

Job Summary

A company is looking for a Customer Operations Lead to help scale and improve their support engine.

Key Responsibilities

• Run daily operations of the support team and manage workload balancing
• Build and maintain SOPs, macros, and internal tools to enhance efficiency
• Analyze performance trends and coordinate with engineering to resolve high-priority issues

Required Qualifications

• Strong systems thinking and operational instincts
• Extremely organized and able to manage ambiguous problems
• Experience in support, business operations, or process-heavy roles is a plus
• Familiarity with tools like Zendesk, Intercom, or similar is advantageous
• High ownership mentality and readiness to take initiative