Customer Operations Manager

Job Summary

A company is looking for a Customer Operations Manager who will lead the post-sale experience for customers and manage a team to drive product adoption.

Key Responsibilities

• Manage goals for Customer Success Associates to ensure high engagement and long-term retention
• Create and maintain customer-facing educational content and collaborate on product alignment
• Oversee customer support operations and streamline processes for live deposition events

Required Qualifications

• 3+ years of experience in customer success or technical support, preferably in a SaaS environment
• Previous experience in people management with a focus on customer-facing teams
• Experience with tools such as Zendesk, Talkdesk, Excel, Slack, or Notion
• Ability to thrive in a dynamic, startup-like environment
• Professionalism and confidence in managing escalated conversations