Customer Operations Manager

Job Summary

A company is looking for a Customer Operations Manager to partner with Enterprise customers and drive measurable outcomes post-sale.

Key Responsibilities

• Own operational execution and program success for a portfolio of 10-20 customers, serving as the primary post-sale point of contact
• Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI
• Lead customer onboardings and proactively set and monitor key performance metrics to identify risks and growth opportunities

Required Qualifications

• 4+ years of experience in Customer Operations, Customer Success, Consulting, or Project Management in a B2B SaaS environment
• Experience managing multiple customer workflows and maintaining high-value customer partnerships
• Experience working with large data sets to extract insights and report on performance
• Familiarity with CPG, grocery retail, or supply chain operations preferred
• Experience in startup or scale-up SaaS environments preferred