Customer Operations Manager

Job Summary

Owning post-sales operations, the full-time Customer Operations Manager will manage customer lifecycle processes across onboarding, adoption, renewal, and expansion, while leveraging AI to drive retention and growth in a remote setting.

Key responsibilities

• Design and adjust customer-centric processes to enhance efficiency and support continuous improvement
• Analyze customer data to identify trends and gaps, and implement strategies for retention and expansion
• Lead a team while collaborating with Customer Success and Revenue leadership to drive measurable outcomes

Required qualifications

• 5+ years of experience in Customer Success or Account Management
• 5+ years in Customer Operations or Revenue Operations, including at least 2 years in a leadership role
• Hands-on experience utilizing AI or automation in customer-facing contexts
• Proficiency with tools like Salesforce and Outreach, along with prior experience in complex software environments
• Bachelor's degree or equivalent experience