Customer Operations Manager
Job Summary
Leading a team in a full-time capacity, the Customer Operations Manager will drive strategic initiatives, operational improvements, and AI-enabled transformations while collaborating with executive leadership to enhance customer outcomes and business performance.
Key Responsibilities
- Develop and mentor a team, establishing performance expectations and fostering continuous improvement
- Manage the project portfolio, ensuring alignment with strategic priorities and timely delivery of initiatives
- Identify and implement AI-powered solutions across Customer Success, Professional Services, and Support
Required Qualifications
- 7+ years of experience in business operations, customer operations, or program management
- 2+ years of people leadership experience managing teams in relevant fields
- Experience delivering at least 2 strategic initiatives leveraging AI
- Advanced analytical skills to convert complex data into actionable insights
- Bachelor's degree required; MBA or related certifications preferred
Complete Job Description
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