Customer Operations Project Manager

Job Summary

A company is looking for a Customer Project Manager - Manufacturing Automation.

Key Responsibilities

• Own the customer relationship from pre-deployment through long-term engagement
• Serve as the primary point of contact for customer communication and non-technical coordination
• Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively

Required Qualifications

• 3-7+ years of experience in customer success, account management, client services, or customer-facing program management
• Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination
• Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred
• Proficiency with CRM and customer workflow tools such as Salesforce or project tracking platforms
• Strong operational discipline and ability to manage multiple priorities simultaneously