Customer Operations Representative

Job Summary

Working remotely from the East Coast, the full-time Customer Operations Representative will manage customer inquiries, order entry, and product availability while ensuring exceptional service and adherence to standard operating procedures.

Key responsibilities

• Handle order entry, pricing inquiries, and product availability while maintaining effective customer relationships
• Execute best practices in order management and ensure the accuracy of the order life cycle
• Act as a liaison between customers and internal teams to resolve issues and identify process improvement opportunities

Required qualifications

• High School Diploma or GED
• 1+ years of comparable customer service experience
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Advanced knowledge of order management processes and customer service SOPs
• Experience with Salesforce for account management and service requests