Customer Operations Representative

Job Summary

Supporting clients in the central and west coast regions, the part-time Customer Operations Representative will manage order entry, pricing inquiries, and product availability while providing exceptional customer service and maintaining effective relationships remotely.

Key responsibilities

• Manage customer accounts and oversee all aspects of the customer support process
• Execute order management practices in accordance with Standard Operating Procedures (SOP) and ensure accurate order life cycle completion
• Act as a liaison between customers, sales, supply chain, and manufacturing to resolve issues and improve processes

Required qualifications

• High School Diploma/GED
• 1+ years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Advanced understanding of web order entry processes and customer service SOP
• Experience with Salesforce for account management and service requests