Customer Operations Representative

Job Summary

Working remotely, the full-time Customer Operations Representative will manage customer inquiries related to order entry, pricing, and product availability while ensuring exceptional service and adherence to order management practices.

Key responsibilities:

• Manage customer accounts and oversee the customer support process
• Execute order management practices in accordance with Standard Operating Procedures (SOP)
• Act as a liaison between customers and internal teams to resolve issues and ensure satisfaction

Required qualifications:

• High School Diploma/GED
• 1+ years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Advanced knowledge of order management and web order entry processes
• Solid understanding of customer service SOPs and Sarbanes-Oxley (SOX) compliance