Customer Operations Representative

Job Summary

Providing inbound and outbound telephone support, the full-time Associate Customer Operations Representative will assist customers and agents with inquiries regarding applications and policy information while maintaining service quality and documentation standards.

Key responsibilities

• Answer and manage incoming and outgoing calls for service and technical inquiries, providing assistance on application statuses and policy questions
• Train and support Associate Customer Service Representatives to enhance team performance
• Process complex transactions and customer requests efficiently, ensuring adherence to departmental service level agreements

Required qualifications

• High school diploma or equivalent; college degree preferred
• 1-3 years of relevant experience in customer service or operations
• Basic understanding of computer applications and data entry processes