Customer Operations Representative
Job Summary
To provide comprehensive client and customer service support, the contract-to-hire Customer Operations Representative will manage project coordination, documentation, and light technical assistance while working remotely.
Key responsibilities:
- Coordinate client mailings, approvals, and vendor production while managing undeliverable communications
- Serve as the primary contact for third-party vendor requests and maintain project documentation and communication records
- Provide light technical support by troubleshooting system and workflow issues and partnering with internal teams to resolve project-related challenges
Required qualifications:
- Experience in providing client and customer service support for internal and external operations
- Strong organizational skills with exceptional attention to detail
- Ability to coordinate testing and validation for system updates and regulatory initiatives
- Familiarity with project documentation management and status tracking
- Basic technical knowledge to assist with troubleshooting system access and data issues
Complete Job Description
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