Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist, Public Sector.

Key Responsibilities

• Respond to customer product inquiries and resolve concerns related to installation, operation, and maintenance
• Troubleshoot software application issues and document recurring technical problems to support product quality
• Facilitate discovery sessions, product overviews, trainings, and renewal project meetings independently

Required Qualifications

• 3-5 years of experience in data analysis, account management, or technical customer support roles
• Knowledge of the health insurance and benefits administration industries
• Proficiency in Salesforce, Microsoft Excel, HTML, and basic SQL
• Self-motivated with the ability to work with minimal oversight
• High school diploma or GED required; B.S. or B.A. degree preferred