Customer Operations Specialist

Job Summary

Managing daily waste and recycling operations for approximately 25-30 assigned properties, the full-time Customer Operations Specialist will schedule hauls, confirm service completion, review invoices for discrepancies, and provide responsive customer service in a remote capacity for Arizona residents.

Key responsibilities

• Schedule and coordinate waste and recycling hauls based on service needs and operational data
• Confirm completed hauls, weights, and service details for accuracy and resolve any discrepancies identified in invoices
• Track customer and service escalations through resolution while maintaining accurate records of service activity

Required qualifications

• 2+ years of relevant experience in customer operations, customer service, dispatch, or service coordination
• Strong ability to read and review invoices and identify discrepancies
• Proficiency with Microsoft Outlook, Word, and Excel
• Excellent organizational and time-management skills to manage multiple properties and priorities
• Detail-oriented with strong critical thinking and analytical skills to interpret operational data