Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist to ensure customer satisfaction and provide support through various channels.

Key Responsibilities

• Ensure customer satisfaction and handle complaints with empathy
• Assist customers by routing inquiries to appropriate contacts and departments
• Maintain Standard Operating Procedures and enhance customer Knowledge Base/FAQ

Required Qualifications

• 2+ years of technology customer support experience
• Experience in technology or automotive industries
• Proficient in computer software and Microsoft Office applications
• Basic knowledge of automotive terminology and documentation preferred
• Bachelor's degree or equivalent is a plus