Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations & Support Specialist.

Key Responsibilities

• Master the product and resolve customer inquiries through various communication channels
• Triage and troubleshoot account management and technical support issues
• Create and update knowledge base articles and deliver training for new customers

Required Qualifications

• 1-3 years of relevant customer-facing experience, preferably in the SaaS industry
• Ability to work from 8am-5pm Pacific Time
• Strong time management skills and experience working on a remote team
• Owner mentality and creative problem-solving skills
• Desire to learn and grow in a dynamic startup environment