Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist to provide exceptional support to customers in a remote setting.

Key Responsibilities

• Ensure customer satisfaction by addressing inquiries and complaints with empathy and professionalism
• Provide timely support through various channels, including chat, email, and phone, while collaborating with internal teams
• Maintain and enhance Standard Operating Procedures (SOPs) and the customer Knowledge Base to improve service efficiency

Required Qualifications

• 2+ years of technology customer support experience
• Experience in technology or automotive industries preferred
• Proficient in computer software and Microsoft Office applications
• Basic knowledge of automobile terminology and sales documentation is a plus
• Bachelor's degree or equivalent experience preferred