Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist.

Key Responsibilities

• Respond to customer product inquiries via phone, email, or chat and resolve concerns related to product installation and operation
• Troubleshoot issues with electro/mechanical equipment or software applications and recommend corrective actions
• Document customer information and recurring technical issues to support product quality and development

Required Qualifications

• 1+ year of experience in customer service and/or technical support roles
• Strong proficiency in Salesforce, Microsoft Excel, HTML, and basic SQL
• Self-motivated with the ability to complete responsibilities with minimal oversight
• B.S. or B.A. degree is highly preferred
• 3-5 years of experience in data analysis, account management, or technical customer support-related roles is preferred