Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist.

Key Responsibilities

• Support operational needs and challenges of stakeholders and customers
• Respond to customer queries and concerns in a timely manner
• Identify and assess customer needs to achieve satisfaction

Required Qualifications

• Professional team player with a positive attitude
• Self-starter with excellent interpersonal skills
• Ability to handle escalations and complex customer issues
• Broad knowledge of customer procedures
• Willingness to learn the product from a functional perspective