Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Representative to support various departments and enhance customer service.

Key Responsibilities

• Process orders and order change requests accurately and timely
• Build and maintain relationships with customers and internal departments
• Analyze unshipped orders and resolve shipment issues to ensure customer satisfaction

Required Qualifications

• 3-5 years of experience in Customer Service, Order Entry, CPG, Supply Chain, or related field
• Strong organizational and time management skills
• Ability to work independently and prioritize tasks effectively
• Familiarity with ERP/MRP order processing systems, preferably NetSuite
• Focused on achieving team and organizational goals