Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist to provide exceptional service and support to customers.

Key Responsibilities

• Ensure customer satisfaction and handle complaints with empathy and a positive attitude
• Assist customers by routing inquiries to the appropriate contacts and providing timely support through various channels
• Maintain Standard Operating Procedures and improve the customer Knowledge Base to enhance service efficiency

Required Qualifications

• 2+ years of technology customer support experience
• Experience in technology or automotive industries
• Proficient in computer software and Microsoft Office applications
• Ability to assist non-technical customers with technical issues
• Bachelor's degree or equivalent is a plus