Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations/Disputes Specialist.

Key Responsibilities

• Investigate and resolve customer complaints and disputes with a focus on empathy and professionalism
• Provide customer support through various channels, ensuring clear communication and actionable summaries
• Collaborate with teams to identify trends in customer feedback and improve operational processes

Required Qualifications

• Experience in Card Payment Dispute investigations or similar customer support roles
• Knowledge of banking regulations within the US
• Ability to work independently in a fast-paced environment
• Strong organizational skills to manage multiple systems and inquiries
• Willingness to work rotational shifts between 9 am - 6 pm EST or PST, Monday to Friday