Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist to enhance customer experience and operational workflows.

Key Responsibilities

• Serve as the primary contact for customer inquiries and monitor customer satisfaction metrics
• Assist with troubleshooting order issues and manage online content execution for strategic initiatives
• Utilize analytics tools to track user behavior and support continuous improvement initiatives

Required Qualifications

• Bachelor's degree in Business, eCommerce, Marketing, or a related field, or equivalent work experience
• 3-5 years of experience in customer service, operations, or digital analytics within an eCommerce or marketplace environment
• Proficiency with customer service platforms, CRM systems, and Content Management System platforms
• Strong skills in web and behavioral analytics using tools such as Google Analytics
• Experience working in a multi-vendor or third-party marketplace preferred