Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist.

Key Responsibilities

• Manage customer communications throughout the customer lifecycle, including onboarding and payment operations
• Handle KYB and KYC document collection, application tracking, and provide guidance on account setup
• Monitor operational metrics, maintain ticket hygiene, and escalate complex issues as needed

Required Qualifications

• 2+ years of experience in customer operations or payment operations within a fintech or financial services environment
• Direct experience with KYB and KYC processes
• Ability to work across customer support, operations, and compliance functions
• Familiarity with stablecoin payments or cross-border money movement is a plus
• Portuguese language ability is preferred