Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Associate responsible for managing client order issues within a warehouse and fulfillment operation team.

Key Responsibilities

• Monitor and manage the ticket queue to ensure timely resolution of client issues
• Own the triage and resolution of escalated customer issues, ensuring clear communication and documentation
• Act as a resource for the customer support team, supporting onboarding and process improvements

Required Qualifications

• 3+ years of experience in customer service within a fulfillment, distribution, or logistics environment
• Experience handling complex customer escalations with professionalism and urgency
• Strong knowledge of fulfillment processes including order management and shipping
• Experience with ticketing systems, WMS, or ERP platforms preferred
• Ability to manage multiple issues simultaneously while maintaining accuracy