Customer Operations Specialist

Job Summary

Seeking a highly motivated Customer Operations & Programs Specialist, the full-time remote role will manage customer experience initiatives, operationalize processes across post-sales workflows, and support program execution to enhance customer outcomes.

Key responsibilities

• Act as a key partner to the Customer Experience organization, developing expertise in processes, systems, and KPIs across implementation and support teams
• Program manage CX operational initiatives, ensuring successful delivery and adoption by collaborating with cross-functional stakeholders
• Translate CX business needs into system requirements and support the implementation of tools and workflows for the customer organization

Required qualifications

• 3-5 years of experience in Customer Success Operations or similar roles supporting post-sales teams
• Strong understanding of the post-sales customer lifecycle, including onboarding and retention
• Experience with Salesforce or other Customer Success Platforms
• Proven ability to leverage automation or AI tools to improve workflows
• Highly organized with strong problem-solving skills and the ability to manage multiple projects simultaneously