Customer Operations Specialist

Job Summary

Providing premiere customer service, the part-time temporary Customer Operations Specialist will handle inbound calls, process documents, and assist with system updates while working remotely.

Key responsibilities

• Receive and manage incoming calls from participants, addressing their inquiries and recommending solutions
• Review and update order information in the proprietary system
• Provide back-end support and attend training sessions as needed

Required qualifications

• High School Diploma or GED Equivalent
• 1-2 years of customer service experience, preferably in a call center environment
• Strong computer knowledge with proficiency in navigating multiple screens online
• Excellent communication skills with a clear phone voice and proficient writing skills
• Proficient in Microsoft Office Suite