Customer Operations Specialist

Job Summary

To support a growing customer service team, the remote contract Customer Operations Specialist will leverage AI tools and customer data to identify trends, manage follow-up activities, and ensure effective communication across teams while addressing customer and operational needs.

Key Responsibilities

• Utilize AI-driven platforms to analyze ticket metrics and perform root cause analysis for technical issues
• Collaborate with Product, Engineering, and Platform teams to advocate for customer needs and inform product decisions
• Monitor and analyze customer reviews across various platforms to identify recurring issues and trends

Required Qualifications

• 3+ years in a customer support role, preferably in a technical, hardware, or cloud-based environment
• Strong analytical skills with the ability to use data for diagnosing root causes and driving improvements
• Proven ability to manage multiple projects and priorities effectively
• Experience with CRM software, particularly Zendesk
• Genuine passion for technology and alignment with Owlet's mission of empowering parents