Customer Operations Specialist

Job Summary

Supporting customer transfers and payments, the full-time Customer Operations Specialist will manage client inquiries, ensure accurate processing, and enhance customer experience in a hybrid work environment.

Key responsibilities

• Provide proactive support for customer transfers and payments, ensuring timely resolutions
• Guide first-time homebuyers through the LISA withdrawal process, coordinating with solicitors
• Capture and escalate customer feedback while identifying opportunities for operational improvements

Required qualifications

• Previous experience in a customer service or operations role is preferred
• Strong analytical and problem-solving skills
• Ability to communicate effectively in both written and spoken English
• Meticulous attention to detail with a focus on accuracy
• Comfortable engaging with customers over the phone