Customer Operations Specialist

Job Summary

Providing exceptional customer service, the part-time temporary Customer Operations Specialist will manage inbound calls, process orders, and assist with system updates while working remotely from various states.

Key responsibilities

• Handle incoming calls from participants, addressing questions and recommending solutions related to their orders
• Review and update order information in the proprietary system
• Assist with back-end support and attend training sessions for new and current clients

Required qualifications

• High School Diploma or GED equivalent
• 1-2 years of customer service experience, preferably in a call center environment
• Strong computer knowledge and proficiency in navigating multiple online screens
• Excellent communication skills with a clear phone voice and proficient writing abilities
• Proficient in Microsoft Office Suite