Customer Operations Specialist

Job Summary

Providing premiere customer service, the full-time Customer Operations Specialist will handle inbound calls, process documents, and update internal systems while working remotely in select states.

Key responsibilities

• Receive and address incoming calls from participants regarding their orders and recommend solutions
• Review and update order information in the proprietary system
• Assist with back-end support and attend training sessions as needed

Required qualifications

• High School Diploma or GED equivalent
• 1-2 years of customer service experience, preferably in a call center environment
• Strong computer proficiency and ability to navigate multiple screens
• Excellent communication skills with clear phone voice and proficient writing abilities
• Proficiency in Microsoft Office Suite