Customer Operations Specialist
Job Summary
Dedicated to enhancing customer satisfaction, the full-time remote Customer Operations Specialist will manage phone communications, address customer inquiries and complaints, and collaborate with internal teams to improve service quality.
Key responsibilities
- Ensure customer satisfaction through effective phone communication and support
- Handle customer complaints with empathy and professionalism to foster loyalty
- Assist in routing inquiries to appropriate contacts or departments for resolution
Required qualifications
- 2+ years of technology customer support experience
- Experience in the technology or automotive industries
- Proficiency in computer software and Microsoft Office applications
- Ability to assist non-technical customers with technical issues
- Bachelor's degree or equivalent preferred
Complete Job Description
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