Customer Operations Specialist

Job Summary

Managing customer orders from receipt through delivery, the full-time remote Customer Operations Specialist will ensure accurate order fulfillment and compliance for major retail and wholesale accounts while collaborating cross-functionally with various internal teams.

Key Responsibilities:

• Oversee the end-to-end order fulfillment process, ensuring accuracy in pricing, items, quantities, and delivery requirements
• Maintain compliance with retailer-specific order, packaging, and documentation requirements to prevent fulfillment issues
• Act as the primary operational contact for assigned customers, providing support on orders, inventory, and shipping inquiries

Required Qualifications:

• 2+ years of experience in order fulfillment, sales administration, or supply chain logistics within the consumer packaged goods industry
• Experience with EDI transactions and processing customer purchase orders in an ERP system, preferably Netsuite
• Familiarity with third-party warehouses, carriers, and logistics providers
• Knowledge of beverage industry practices, particularly with major retailers and distributors
• Proficiency in Google Workspace and Microsoft Office Suite, especially Excel