Customer Operations Specialist

Job Summary

Providing empathetic support to customers, the full-time remote Customer Operations Specialist will manage inquiries and complaints through email and calls, ensuring customer satisfaction while collaborating with internal teams to enhance service quality.

Key responsibilities

• Ensure customer satisfaction by addressing inquiries and complaints with empathy and a positive attitude
• Provide timely support through the Genesys Cloud system, handling incoming emails, chats, and making outbound calls as needed
• Build feedback loops between customers and internal teams to continuously improve customer experiences

Required qualifications

• Customer support experience with a focus on exceptional service skills
• Proficiency in computer software and Microsoft Office applications
• Ability to communicate effectively with individuals at all levels
• Strong problem-solving and analytical skills to assist non-technical customers
• Bachelor's degree or equivalent experience is a plus